commitment to providing excellence in customer experience in its interactions through its Customer Experience Transformation Programme.
Head, Customer Experience, Olubunmi Otuniga gave the assurance in a statement to commemorate the International Customer Service Week, themed “Dream team”.
She said this was another moment to celebrate their customers. “We will always celebrate you. You are the reason why we are in business. We seize the opportunity of this event to re-affirming our commitment to providing excellence in customer experience in all our interactions with you. The theme reflects the importance of teamwork in consistently providing outstanding service at all our touch points. This is what we represent in Ecobank. Your dream team celebrates you. Thank you for choosing Ecobank,” she added.
She observed that the event was significant, as it coincided with the time the world was being ravaged by coronavirus, stressing that prior to the period, the bank had invested in technology.
“We have provided the Mobile App, Ecobank Online, Ecobankpay, Ecobank Omni, Omni-lite, our *326# and our express point agencies are deployed to effectively meet your needs at all times. We enjoin you to take advantage of them. The whole idea is to be able to serve you, whatever the situation and this has been proven right during this pandemic period.”
Mrs Otuniga said several activities held during the week. They included digital promo where customers doubled their recharge by buying airtime via the mobile app or USSD code between 5pm and 6pm; appreciated a back office colleague, team or department who displayed exceptional customer service attributes; standard greetings by staff members and security personnel at the bank’s locations to customers.